Returns & Refunds
I hope you love your Studio Kefi ceramics. If for any reason you are not completely satisfied with your purchase, you may request a return under the conditions below.
Your Right to Return
If you are purchasing as a consumer within the European Union, you have the right to return your order within 14 days of receiving it.
To request a return, please email:
Please include:
- your order number
- your full name
- the item(s) you wish to return
Return Conditions
Returned items must be:
- unused
- in their original condition
- returned in their original packaging
- securely packed for transport
Items showing signs of use, damage or improper handling cannot be refunded.
Return Shipping
Unless the item is faulty or incorrect, customers are responsible for the cost of return shipping.
For your protection, I recommend using a tracked shipping service, as Studio Kefi cannot be responsible for returns lost during transit.
Refunds
Refunds are processed within 14 days after the returned goods have been received and inspected.
Refunds will be issued using the same payment method used for the original purchase.
Original delivery charges will be refunded where required under applicable consumer law.
Damaged Orders
Although every order is packed with great care, accidents can occasionally happen during shipping.
If your order arrives damaged, please contact Studio Kefi within 48 hours of delivery.
Please include:
- photographs of the damaged item
- photographs of the packaging
- photographs of the shipping label
I will work with you to find the best solution, whether that is a replacement or a refund.
Handmade Ceramics
Each piece is handmade, meaning small variations in shape, glaze, colour and texture are part of the nature of handmade ceramics and are not considered defects.
Custom Orders
Custom-made or personalised pieces cannot be returned or exchanged unless they arrive damaged or faulty.